Indoswift is committed to acting in the best interest of its clients. And in that context, we take privacy and data protection very seriously at every step of our transaction.
The information we collect
When you create an account on the Indoswift website or through the Indoswift Android/iOS app, we collect basic user information like your name, email address, job title, telephone or mobile phone number, home/office address, and other such details. We do this to:
– Identify you as a unique client
– Use the information for invoicing or billing
– To legally enter into a contract with you
– Provide the best services to you
Using the information we collect
We majorly use the personal information to contact you in case of any modifications made to the service we were providing or other Indoswift business-related needs. We may also use your information for internal record-keeping purposes and future customer analysis. Our employees have access to your information only on a need-to-know basis according to the job they are doing for you. Rarely do any staff have full access to your complete personal information.
Transferring the information we collect
We only transfer your personal information to our payment merchant service partners who need the data to verify your personal details. Please go through the privacy policies of our payment merchant service partners before transacting with Indoswift. Beyond this, we DO NOT sell or transfer your personal information to any third-party business. And we do not store, sell, share or rent any debit or credit card details provided by you to Indoswift via our website or mobile app.
Security and privacy of your files provided
We take utmost care in ensuring the security of the audio or video files provided by clients for transcription, translation, subtitling or others. All files coming from you are encrypted at rest and transit. We also back up our data regularly to prevent file corruption or loss. And you have the authority to request us to delete our copy of your files from our system after the project is completed.
Additionally, we meticulously select our employees to work for Indoswift who exactly understand the industry’s privacy standards. Our staff members sign an NDA to make sure that your file’s privacy is upheld at all moments.
Information transfer within Indoswift teams
Indoswift is a highly collaborative company that enables us to deliver results with utmost efficiency. To facilitate this, we may share and transfer your information or files among our internal teams through secured channels. However, complete access is frequently limited and team members only see that portion of the information as required by their jobs.
Indoswift may take photos or footage of internal events for marketing purposes. However, at no point, will your information or files appear on any photo or video uploaded online by Indoswift’s marketing team.